Refund & Dispute Policy
How membership charges and separately purchased services will be handled.
Application fees
Applying to become a BTS Dealer is free. No card is charged when you submit an application.
Monthly membership charges
Proposed policy for owner confirmation: The $99 dealer membership is billed monthly in advance. Paid billing periods are not prorated or refunded merely because a dealer stops using the service, except where required by law or where BTS agrees to a correction. Duplicate or unauthorized charges will be reviewed and corrected as appropriate. This proposed policy must be approved before live Stripe billing begins.
Customer project fees
Project payments are separate from the monthly dealer membership. The end customer pays the dealer first; the dealer pays BTS for an accepted project quote before BTS starts. Any project refund, cancellation charge, work-in-progress allocation, or third-party expense reimbursement must be written in that project’s signed terms. BTS will not commit a refund policy for a custom build that was never agreed in writing.
Customer funds and refunds
The dealer manages the customer-facing sale, invoicing, and customer refund relationship. BTS processes the payment made by the dealer to BTS. BTS does not automatically refund the dealer because the dealer separately offers a refund to their customer; rights and duties follow the agreed project contract and applicable law.
Billing problems
If you believe a charge is incorrect, send a request through Dealer Support with your transaction date and a description of the issue. Do not submit complete payment card details. Nothing in this policy restricts legally protected payment disputes or refund rights.